1. Overview

This Refund and Cancellation Policy applies to all paid plans on the PrivyStack platform. Our goal is that you are confident in your purchase; if you are not satisfied, we offer a 7-day money-back guarantee on your first payment.

2. 7-Day Money-Back Guarantee

If you are not satisfied with the Platform, you may request a full refund within 7 calendar days of your first payment. To request a refund, write to support@privystack.in with your registered email address and order details. The guarantee is limited to one claim per customer and does not apply if the Platform has been materially misused or the account has been terminated for breach of our Terms of Service.

3. How Refunds Are Processed

Approved refunds are processed through the original payment method (via Razorpay) and are typically reflected within 5–7 working days. Depending on your bank or payment provider, the amount may take additional time to appear in your account.

4. Cancellation

You may cancel your subscription at any time from your billing settings or by contacting us. Cancellation takes effect at the end of the current billing period — you retain access and all your data until the period ends, and you will not be charged again.

5. Annual Plans

For annual plans cancelled after the 7-day guarantee window, no pro-rata refund is provided for the remaining term. Your access continues until the end of the paid year. In exceptional circumstances (e.g., permanent discontinuation of the service), we will provide a pro-rata refund.

6. Non-Refundable Items

The following are non-refundable: (a) payments made after the 7-day window for renewals; (b) add-on services consumed during the billing period; (c) fees for manual onboarding or custom work, if any; and (d) amounts paid to third parties (e.g., payment gateway charges) that are not recoverable by us.

7. Failed or Duplicate Charges

If you believe you have been charged incorrectly or twice, contact us within 30 days of the charge and we will investigate and, where confirmed, refund the erroneous amount in full.

8. Contact

For any refund or cancellation queries, contact us at support@privystack.in. We respond within 2 working days.